5.1 Radino delivers bottles of wine and other products available for sale on www.Radino.it exclusively to its end users qualified as “consumers” who are over 18 (eighteen) and in compliance with the rules and regulations in force.
5.2 Radino uses patented packaging that ensures the integrity of the products during shipping thanks to its particular characteristics. Radino delivers the products to the address indicated in the order form submitted through the www.radino.it. Radino avails itself of the best national and international carriers- UPS, FedEx, AWS, Bartolini, SDA, GLS, MBXets. They are responsible for the delivery from the collection of the products at our company up to the delivery to the address indicated. Radino is not responsible for any damage or misbehaviour of the carriers.
5.3 Deliveries are made only to the countries listed on www.radino.it. Radino updates the list of the countries regularly. Therefore, we suggest to check whether delivery is carried out to the country required before filling out the order form.
5.4 The following details are required for the delivery of the products:
- Invoice details, i.e. the customer name, address and e-mail address to use to send the invoice.
- Delivery details, i. e. Delivery address, customer name, telephone and e-mail address.
5.5 If you receive packages by Radino which are visibly broken, damaged by the carrier or stained by the leakage of wine resulting from broken bottles, please do not hesitate to refuse the goods. Radino shall return the products and replace them. If the package is made up of more parcels and not all of them are damaged, please return the damaged parcel(s) to the sender by signing the delivery form of the carrier with the mention: “Conditional Acceptance”.
Radino shall collect the damaged parcels and replace them. If the products to be replaced are no longer available, we shall contact you directly to suggest either a substitution with another product or the refund of the residual value. Radino shall pay the shipping costs to collect the damaged parcel and deliver the new one to you.
5.6 Delivery usually takes place from Monday to Friday, within 3/5 working days from submitting the order through www.radino.it that shall be paid by credit card. If the payment is made by bank transfer, the delivery shall be carried out within the same period of time from the acknowledgement of receipt of the bank transfer.
For any information or enquiry concerning the delivery of your products, please contact directly Radino’s Customer Service at email@example.com or by calling the number+39 0835334519- +39 3385882673.